Samuels Jewelers: Chapter 11 Reorganization Q & A


Yes. Stores are currently open. Please check our store locator to find your closest location and hours of operation.

Yes, we will offer deep discounts and promotions. Any purchases made during the chapter 11 process are final at sale.

Guests may continue to use their Diamond Elite credit card during our sale. However, we are no longer able to accept the 24KT Card or Synchrony Card.

Guests with receipts prior to the beginning of the sale can receive refunds under the 30-day return policy. If you do not have your receipt we will be unable to offer a refund, merchandise credit, or gift certificate.

Any purchases made during the chapter 11 sale are all final and returns/exchanges will not be accepted.

Gift cards and gift certificates will be honored for 45 days after August 7, 2018.

No, gift cards and coupons cannot be redeemed for cash.

Yes, but all available coupons state “cannot be combined with any other offer”. Your local store associate will be best able to advise which price will be the better savings.

We are removing the 5% loyalty discount; however, we will utilize the program to alert members to special opportunities.

Yes. Our website still offers the opportunity to make purchases.

Guest should expect to receive any orders that have already been placed.

We are working with distribution to arrange delivery for these orders as soon as possible.

Our store team members can assist you with questions or concerns with regards to your recent purchase or warranty, or you may call our Guest Service Line at (877) 726-8357.